Terms and Conditions of Use

BY YOUR FINAL CONFIRMATION USING THIS WEB SITE, EMAILING, TELEPHONE OR FAX YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF USE OF OUR LIMOUSINE TRANSPORTATION AND TOURING SERVICES. 

IF AN INDIVIDUAL IS USING THIS WEB SITE ON BEHALF OF A BUSINESS ENTIRY, WHETHER AS AN EMPLOYEE, CONSULTANT OR AGENT OF SUCH BUSINESS ENTIRY, BY DOING SO, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE LEGAL CAPACITY AND AUTHORITY TO BIND SUCH BUSINESS ENTITY TO THIS TERMS & CONDITIONS OF USE OF LIMOUSINE SERVICE. “YOU” SHALL REFER BOTH TO THE INDIVIDUAL ACCESSING THIS WEB SITE ON BEHALF OF A BUSINESS EINTITY, IF ANY, AND ANY SUCH BUSINESS ENTITY ITSELF.

IF YOU AGREE WITH THE FOLLOWING TERMS & CONDITIONS, YOU MAY USE OUR SERVICE. BUT IF YOU DO NOT AGREE WITH ANY OF TERMS & CONDITIONS YOU MAY NOT USE OUR SERVICE. BOOKING YOUR SCHEDULE IN THIS WEB SITE MEANS YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.

HILIMOS USA, LLC RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.

Reservations:
We recommend that our clients make reservation for transportation or touring service ahead of time to be guaranteed our service at time of pick up. By using Booking Table in this Web site you may make reservation for instant quote, or you may call (213) 905-3131 or (213) 800-2777 to speak with our representative.

No-Shows:
If you do not see your driver at a pre arranged pick up point, do not leave the place before calling the dispatch office, (213) 905-3131, we will direct you to your chauffeur. If you leave without calling, you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person's phone all depending on the nature of the pickup. 

If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A "No Show" fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call (213) 905-3131 to avoid a "No Show" fee.

Damages Resulting From Your Act:
HILIMOS USA, LLC will charge you the cost of cleaning the vehicle as result of you or your authorized party Getting Sick in, or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.

Credit Card Transactions:
We only take an authorization on the card to guarantee funds availability, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges in the event you decide to make some additional stops you did not inform us of or changed your destination. We will then charge your card after the trip has been completed. All receipts are sent by email.

Disputes:
For Corporate clients with established corporate accounts all charges of the invoice will be considered correct and due upon receipt, unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

For Individual accounts and personal profiles, all charges applied to the customer's credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

Collection Fees:
You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.

Rates Changes:

HILIMOS USA, LLC can change the rate book and any of the services, charges, costs, fees and expenses at any time without prior notice.

Itemized Invoices:
For Corporate clients with established corporate accounts, Itemized invoices will be sent regularly on a net 10 (Every 15 or 30 days).

For Individual accounts and personal profiles, Itemized invoices are sent only when requested.

Payment Due Date:
For Corporate clients with established corporate accounts, all payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall incur interest charges added of %18 yearly or %1.5 monthly.

For Individual accounts and personal profiles, all payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of ride.

Point To Point Fare:
Those are prices calculated based on mileage and zones. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.

Hourly Rates:
Packages of Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.

Waiting Time:
A 30 minutes for domestic, 45 minutes International grace period is allowed following the reported flight arrival time for airport pickups only. A 10 minute grace period is granted for all other pick-ups. Waiting time will be charged at 10 minute increments after the grace period.

HILIMOS USA, LLC checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).

For train station pick-ups, train schedules can't be monitored. Therefore, billing begins at the scheduled pick-up time.

Stops:
Price per stop varies based on distance and location, Please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges. 

Tolls:
All round trip tolls are billed to the customer if you choose the route charging toll fees. HILIMOS USA, LLC will collect for all round trip tolls to and from the designated destination. HILIMOS USA, LLC only collects the tolls, We do not charge them.

Meet & Greet:
Meet and Greet Airport Service at lobby or baggage claim area is offered without additional charge for any fleet vehicle. However parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 45 minutes free for international flights from the arrival time.

Parking:
All parking fees and other airport regulatory fees are additional (usually $8.00-$16.00 depending on time). We do not charge them. These fees go directly to the airport parking lots management company.

Gratuity:
A 15% tip (gratuity) is added to every trip, there is no need to tip anything additional to the drivers unless you would like to.

Baby Seats:
HILIMOS USA, LLC recommends that parents get their own baby seats, however, we can provide one for free. Please mention that you will need a baby seat when you place your reservation or by calling (213) 905-3131.

Holidays Surcharges:
Holiday and Severe Weather surcharges may be applied to trips occurring on:
New Year's Day
Memorial Day
Labor Day
Christmas Day
Fourth of July
Thanksgiving Day

I read, understood and agreed on the above Terms & Conditions of Transportation or Touring service of HILIMOS USA, LLC, I will continue to make advance reservation, and I will complete reservation on the “Book Your Ride” Table provided in this web page or by calling (213) 905-3131. By final confirmation after booking through this Web Site, email communications, telephone or fax, I agree to be bound by the above terms and conditions of use of limousine service provided by HILIMOS USA, LLC even though there is no actual signature of me.